Housing and Residence Life promotes learning and personal growth through programs that enable students to acknowledge and appreciate diversity through open dialogue, establish a personal sense of interdependence, and prepare them for responsible service as members of the global community.

The Skyfactor Residential Assessment is administered every other year to all residential students. The Skyfactor Resident Assessment Instrument was developed in partnership with ACUHO-I and is designed to measure the impact of services including, hall programming, room assignments, food services, engagement with peers, and facilities. It is based on 20 years of research experience. This summary includes findings from Fall 2018.

Residence Life Staff Interactions

One of the keys to the experience for students living in the residence halls are the educational and social programs provided. It represents one of the core values for residence life in conjunction with developing meaningful relationships. Of students surveyed, 63.2% attended at least one resident hall program or event.

There were a series of questions asked about their satisfaction with the types of programs offered. Respondents were moderately/very satisfied with the following types of programs:

  • 55.6% quality of programs
  • 54% variety of programs
  • 53% social/educational/cultural
  • 39.8% athletic/recreational activities

Further 58.4% of students felt that living on campus positively contributed to their learning and 56.4% felt it contributed to their sense of belonging.

Specific to staff experience respondents reported the following:

  • 70.6% promoting tolerance
  • 67% were happy with ability to organize programs/activities
  • 65% help with problems
  • 62% getting to know them

An area of opportunity in their staff experience was RA contribution to community (22.8%).

Residential Students
TOTAL = 5,697


Total = 2371


Campus Safety

The Skyfactor survey contains a series of questions with regards to safety. Respondents to the survey reported the following related to safety an security:

  • 85% felt safe in their room
  • 82.2% were satisfied with security and possessions in room
  • 79.9% felt safe in residence hall
  • 36.6% felt safe walking on campus at night

The campus level perception of security is in line with other instruments where students do not feel safe on campus at night NCHA (24.6%). The daytime statistic is significantly higher at 74.9%.

Personal Interactions

One of the outcomes for living on campus should be increasing the diversity of interactions students have with their peers. Residents reported the following in terms of their experience:

  • 71.1% felt it contributed to their ability to live cooperatively
  • 69.3% felt accepted by other students
  • 62.6% felt it improved their interpersonal relationships
  • 61.4% felt living on campus contributed to their ability to meet other people
  • 57.9% felt it contributed to their ability to resolve conflicts

One specific area of focus in the survey is the contribution of housing with increased diverse interaction. Respondents to the survey reported the following with relationship to diverse interactions:

  • 69.7% felt it contributed to their interaction with someone different than themselves (race, gender, beliefs)
  • 65.7% felt they benefited from the interactions with residents different than themselves
  • 50.8% felt it contributed to their understanding for putting themselves into another persons place/position


The type of facilities available to students impacts their experience significantly. The Skyfactor survey also asks questions about the facilities and also support staff interactions. Respondents reported high satisfaction with support staff:

  • 79.9% were satisfied with cleaning staff
  • 68.3% were satisfied with timeliness of repairs
  • 54.1% were satisfied with cleanliness of the floor/public spaces
  • 52.6% satisfied with cleanliness of bathroom facilities

In terms of facilities:

  • 69.1% were satisfied with their degree of privacy in their room
  • 67.5% were satisfied with study facilities
  • 62.6% satisfied with Internet connectivity
  • 58.6% were satisfied with laundry facilities
  • 45.7% were satisfied with cable TV options

The room sign up process represents another aspect of facilities interaction which can impact student experiences in the residence halls. Students reported the following:

  • 62.6% were satisfied with the building
  • 56.3% were satisfied with room type
  • 50.6% felt the process was easy
  • 49% were satisfied with quality of choices


The survey results indicate there are both areas of strength and opportunity in facilities and programs for residence life. Students express a very high degree of satisfaction with the quality of interactions with Residence Life staff but low satisfaction with programming.

Looking specifically at the contribution that housing plays on student interactions, students were mostly satisfied however there were lower levels of satisfaction specific to empathy and conflict management. Further students were moderately satisfied with the facilities but reported higher degrees of satisfaction with staff.

What’s Next

In the next year, Housing and Residence Life will work to develop programs and make adjustments to improve students satisfaction in their experience. There are plans to develop social norming campaigns about safety, sustainability, peer interactions, alcohol and other drugs, among other priorities. The programming structure and model is also under consideration for revisions. Within the constraints of building design, facilities is focused on ways to improve quality of living experiences for students.

Content Courtesy of:
Still, G. A Closer Look. UNC Greensboro Student Affairs Monthly Newsletter: January 2019.