2020-21 Resident Advisor Training

Resident Advisors play a crucial role in Housing and Residence Life and ultimately in the success of residential students. As such, HRL devotes a considerable amount of time, energy, and resources to their training and development. During a nearly two-week period in the fall, Resident Advisors are trained in conflict mediation, policy enforcement, individual interactions, and acclimated to new policies and procedures. This was particularly important for the Fall 2020 semester, as there were many changes due to the Covid-19 pandemic.

A goal of training is always to have staff feel confident as they begin the year. This year, 81% of Resident Advisors felt confident of their abilities to be successful as an RA before training. This number rose to 98% at the conclusion of fall training.

Coordinator for Residence Life Training

Coordinators for Residence Life (CRLs) are expected to wear many hats. They serve residents in numerous ways, work to identify and address facility issues, and administer the UNCG Conduct Process. Though residence life staff will hear 55% of the total conduct issues on campus, as there are many CRL staff they may not hear cases on a consistent basis. This can sometimes lead to confusion on the conduct process, as the knowledge required to successfully administer it is quite extensive.

In the Fall of 2020, Residence Life administered a Needs Assessment to all staff working with conduct to better understand where additional training or resources may be necessary.


One of the key takeaways from this assessment was the need for a comprehensive sanctioning guide to provide guidance for staff when deciding the educational sanctions for a student found responsible of violating the Student Code of Conduct.


A 21-page sanctioning guide was created in the Spring of 2021 to provide staff with ample resources and recommendations when assigning sanctions.