We know that it can be tricky to get all of your devices up and running. If you are experiencing problems, please check the wireless information below before calling for assistance. Many of the questions you have may be answered. If, after checking all of this information, you still have technology issues, please submit a FIXT Work Request and our technology support personnel will be happy to help.

Connect your Media Device to the UNCG Wireless Network

Residents have the option of wirelessly connecting media up to three devices like gaming consoles, Smart TVs, blu-ray players, Apple TVs, and Roku Boxes. First, REGISTER THE DEVICE. The UNCG wireless network does not support wireless printing.

If you have problems finding the Wireless MAC address try these suggested steps.

Differences Between the Two Wireless Networks

EduRoam: This network provides secure encryption with no bandwidth restrictions and no firewall restrictions beyond those already in place for security purposes on the wired network; access is available to the same set of services as the current wired network. To obtain access to this encrypted network, wireless clients will be required to configure their laptops for 802.1X authentication.

UNCG-Wireless: This network is available for visitors to the UNCG campus. The UNCG-Wireless network is an open, unsecured network with reduced transfer rate, and access is restricted to basic Internet use only. This network also has an auto configuration tool that configures UNCG member’s computers for the UNCG-FacultyStaffStudent wireless network. Periodically UNCG-Wireless users will be redirected to the configuration tool. All UNCG faculty, staff, and students are encouraged to use the secure network. Note: Current UNCG network security policies prohibit students from installing and using their own wireless equipment. Review the Wireless Communication Policy for more information.

Wireless Support Locations

The Technology Support Center (TSC) offers full wireless support for laptops and is located in Suite 101, Forney Building. TSC hours are posted online and after hours wireless support is available in the Super Lab. Other Technology Resources
The following links may be helpful to you as you use your computer on campus: If you are experiencing difficulties with your UNCG e-mail or a wireless connection from elsewhere on campus, please call 6-TECH at 336-256-8324, or visit them online.

What equipment do I need to receive the upgraded cable TV service?

UNCG has upgraded your viewing experience. You now have High Definition Channels, extended premium channels like HBO and Showtime, and new music channels. A New Channel Guide is available for you to print or view. The new UNCG campus cable TV service delivers all content in a digital format and requires a television set, DVR, or conversion box tuner capable of receiving a digital clear QAM signal and a 10-15 ft coaxial cable. To receive HD channels, you need an HD-compatible TV.

How do I program my TV to be able to see all the channels being offered?

The procedure for setting up your TV to recognize the new signals (channel scan) will be different based on the manufacturer and TV model. Please refer to your TV’s manual for instructions. If you have an analog television you will only be able to view the first 35 channels. In general, the procedure for running and Auto Scan is as follows:
Step 1) Run Auto Scan
If you already have a TV connected to our system you can test your equipment by running an automatic channel scan to verify what channels are recognized. To be able to view all digital channels your TV needs to have a tuner called QAM (Quadrature Amplitude Modulation). Most TVs made after 2009 should have the QAM tuner, sometimes called Clear QAM. If your TV is unable to get all digital channels, it is most likely that your QAM tuner is inactive or not available. The Steps to Run an Auto Scan: Go to the menu
  • Select “Channel” tab
  • Then click “Start to Scan”
  • Make sure the Air/Cable/QAM option is on QAM
Then select Auto Scan
  • Select Click Next below to enter the code
  • ENTER 31415
When you enter the code, the code will disappear, so just click next. If more than 35 channels are found then your TV has the QAM tuner (search result should be more than 100). What are sub-channels? Multiple digital TV signals can be squeezed into the same bandwidth space as a single analog channel–splitting what was one channel into several. Digital tuners see these extra channels as sub-channels, such as 7-1, 7-2, 7-3, etc. You can tune to sub-channels just as you would tune to a normal channel.
Step 2) Check the QAM Tuner Specifications from your TV manufacturer
You can also check the specifications from your TV manufacturer to determine if it includes the required tuner. There are several types of digital tuners in the United States and not all will work with campus cable TV service.
  • NTSC Tuner – not compatible
  • ATSC Tuner – not compatible
  • QAM Tuner – compatible and required
Some less expensive TVs sometimes come with a lower quality QAM tuner that may be unable to pick up all the digital channels. Users with less expensive brands such as Dynex and Insignia reported these types of problems. See the chart below for general information about TVs and the statuses of their QAM tuners: Televisions and QAM tuners

Televisions and QAM tuners

TV BrandQAM Tuner status
Dynex Only limited models have a QAM tuner
ElementDo not appear to have QAM tuners
Funai Do not appear to have QAM tuners
InsigniaOnly limited models have a QAM tuner
LGMost models since 2007 have a QAM tuner
RCASome RCA models do not have the QAM tuner
SamsungAll models since 2009 have a QAM tuner (fifth digit of model number must be B or a letter beyond B in the alphabet)
SeikiCertain models will ask for code in order to activate the QAM tuner
SonyMost models since 2007 have a QAM tuner
SupersonicDo not appear to have QAM tuners
SylvaniaDo not appear to have QAM tuners
ToshibaMost models since 2007 have a QAM tuner
VisioRecent models have a QAM tuner
WestinghouseDo not appear to have QAM tuners
Please report any inaccurate information in this list to Josh Green.
Step 3) No QAM tuner? You can try an External Converter Box*
You can purchase an external QAM tuner conversion box, but it must be a conversion box that is compatible. NTSC and ATSC conversion boxes are NOT compatible. In some cases it may be a wiser decision to just replace the entire TV. The following external tuner boxes have compatible QAM tuners that have been tested with the campus cable TV system. Once programmed, they receive all channels provided, including HD channels. Channel Master CM-7001
  • Direct from ChannelMaster
  • From Amazon.com
kWorld External ATSC/QAM TV Box HDMI Edition, model SA298-QDE
  • From Tiger Direct
  • From Amazon
*Important Notes:
  • HD channels will be shown in standard definition on TVs that are not HD compatible.
  • The connection to your TV can be coax, standard AV jacks, or HDMI.
The units can be purchased from multiple sources: We compiled the following information about television compatibility and provide this list as an informal reference for newer devices. This information was compiled from external sources and is not intended to be complete. The University cannot guarantee the accuracy of this information. You should verify the specifications when you make a purchase.
My television does not appear to be working properly. What should I do?
Before you call for repairs, check the following:
No picture, fuzzy picture, or no sound?
  • Plug a light into the receptacle to check for electrical service. If the light doesn’t work, complete a FIXT Work Request online to let them know that your receptacle doesn’t work. If the light works, the problem may be with your TV or cable.
  • Check with your neighbors and see if they are experiencing the same problem. If yes, complete a FIXT work request to report that there appears to be a widespread issue with the cable signal.
  • If other people are getting a good, solid picture, check your connections from the TV to the wall connection. You might even want to change the cable outlet that you are connected to in the room.
  • If the picture is snowy, try connecting your television in another room that is getting a good picture. If the picture is still snowy, the problem is probably with your TV. However, if your TV works better in another room, take the TV cable from their room and try it in your room. If the TV works with the new cable, replace your cable. If the TV still doesn’t work, contact Josh Green, or Time Warner Technical Support at 1-866-693-1528. You should not have to supply an account number, tell them it’s a bulk account and give your building’s physical address.
Note: Faulty VCRs, DVD players, console/game units, etc. may also interfere with television reception. Follow the same procedure listed above to check these units. If it is determined that the problem is in your TV set, housing does not repair or replace televisions.
Sometimes the broadcast on an HD channel looks more like a standard definition channel. Why?
Some networks may show classic content that was originally only recorded in a standard definition format. That means that even though you are watching an HD signal, the original content was only standard definition.
Why can’t I see all of the HD channels?
Please click on the “Cable TV” tab (above) for information on receiving channels and high def tuners.
Is there a charge for TV service in the residence halls?
The service is provided in all residence hall rooms and the cost is included in standard room and board fees.
Where should I report problems with my TV service?
Report problems with your TV service to Josh Green of Housing and Residence Life and he will help you resolve the issue.

Missing Something?

If your modem is missing, click here.
  • Missing a power brick for your data modem?
Come to the Office of Housing and Residence Life and pick up a replacement.
  • Missing the short coaxial cable connecting the wall connection to the data modem?
Come to the Office of Housing and Residence Life and pick up a replacement.

Can’t Connect to the Internet?

If you have a modem and are having issues with a wired ethernet connection, before you call for help try these steps:
  • Be sure that both your computer and the modem are plugged into a working electrical outlet.
  • Verify that your ethernet cable is securely plugged into the Ethernet port on the wall mounted data modem and to your computer.
  • Check the lights on the modem. Pwr, Sync, and Ready lights should be solid. The Ethernet port your connected to will have a steady blink to indicate connection to internet.
  • Restart your computer and the modem (unplug the power cord, wait 30 seconds, plug back in).
If at this point you are not able to connect to the internet, please submit a FIXT Work Request.