Should you need immediate service due to an active water leak, electrical outage, or similar issue, please contact HRL during normal business hours by calling 336-334-5636 or your RA on duty for after hour emergencies.
Need our services in a residence hall facility?
In an effort to better serve our constituents and to support sustainability initiatives, HRL has created a paperless work request/work order process using iPhones.
We encourage residents to submit an on-line FIXT Work Request using their UNCG email address.
In order to get a timely response, detailed information will need to be conveyed accurately. Please submit work requests as early in the day as possible during normal business hours (8 a.m. – 5 p.m.), Monday through Friday. We also have limited staff on duty from 4 p.m. – 1 a.m., Monday through Friday to address immediate facilities concerns and to perform additional routine building maintenance.
Based on priority, we attempt to address requests within one business day, however, during certain times of the year requests may require additional time. Should you need immediate service due to an active water leak, electrical outage, or similar issue, please contact HRL during normal business hours by calling 336-334-5636 or your RA on duty for after hour emergencies.
The work order system is not monitored between the hours of 1 a.m. to 7 a.m. Monday through Friday or over the weekend. Students are encouraged to contact the RA on duty when major issues occur during these time frames. Campus police are the back-up contact for emergencies.
Residents are expected to use care with University facilities and furnishings. When damage occurs in the residence halls, repair and/or replacement costs will be billed to the student(s) responsible.
If individual responsibility for damage cannot be determined, the cost may be divided among residents of the room, floor or building. Access specific charges for room damages.
However, please note: if you break University property, you will need to pay for the replacement or repair cost. The charge for the repair or replacement will be billed to your Student Account.