No one likes to imagine a disturbance to the peace and safety of our university. While we hope that a crisis or emergency will never occur at UNCG, the university has made emergency preparedness a priority.
An Emergency Planning and Response Team (EPART) and a Crisis Management Group are ready to be activated if an urgent situation arises.
UNCG’s SpartanAlert response system helps ensure campus-wide awareness of how to respond to crises. It is based on a strategically-developed and continually updated Crisis Communication Plan.
By using multiple communication systems, the university will provide rapid notification to our more than 17,000 students and 2,500 faculty and staff. The Office of Housing and Residence Life has prepared the following information for your benefit and safety.
HRL and the University make every effort to ensure a safe and productive learning environment. Check out what you can do to receive alerts, ways you can stay safe on campus and contacts you can call for help.
Ways to receive and send alerts
|UNCG Website||Emergency information will be posted on the university homepage (www.uncg.edu) and on the universitys emergency information web site (SpartanAlert.uncg.edu). During a major crisis this emergency information site will replace UNCGs homepage.|
|Text Messaging & Email through UNCGenie||Emergency notification through text is available to students, faculty and staff who have signed up and provided their cell phone contact information through their UNCGenie accounts. We also send an email to the entire campus community every student, faculty or staff member through their UNCG email account.|
|Network Pop-Up (Computer Screen) and RSS Feed||Alert messages will be delivered to all computers logged onto the internet and running this program. New campus computers will have the software installed as a part of the standard campus image.|
|Blue Light Telephone, Public Address & Sirens||More than 150 emergency phone stations are located around the UNCG campus. Several are equipped to deliver emergency public address messages and to sound siren alarms.|
|Classroom Public Address||Emergency announcements and call-ins can be heard or made through a speaker system in classrooms that is handled through the Information Technology network.|
|UNCG Information Radio Station 1640 AM||This channel will broadcast updated information during an emergency. More than 120 administrative offices on campus have hand-powered radios to receive information during power outages.|
|Emergency and Adverse Weather Telephone Line||You can call to check on alert messages that will be posted at 336-334-4400 and also on UNCGs main number 336-334-5000.|
|Mass Email||This system will send an email to the entire campus community every student, faculty or staff member through their UNCG mailbox.|
|Other Email Communication||Lists have been created to inform the resident student population through the Office of Housing and Residence Life, and to inform parents and family members who have signed up through the Office of Orientation & Family Programs.|
Emergency contacts you can call for help.
|Guilford County Sheriff||336-641-3690|
|NC Highway Patrol||336-334-5500|
|Student Health Center||336-334-5340|
|Student Counseling Center||336-334-5874|
|Safety Escort Service||336-334-5963|
|Poison Control Center||800-848-6946|
|Moses Cone Hospital||336-832-7000|
|Wesley Long Hospital||336-832-1000|
|Guilford Mental Health||336-641-4993|
|Substance Info. Hot Line||336-334-5112|
|Family Service Crisis Line||336-273-7273|
The UNCG Police Department is a full service agency, capable of handling a full range of police matters. Uniformed Officers patrol the campus 24 hours a day, on foot, in patrol cars and by bicycle. The Police Officers work closely with Security Officers to patrol the academic buildings and residence halls. All UNCG Police Officers are commissioned under North Carolina General Statute and have the full range of police authorities granted to municipal law enforcement officers. UNCG Police Officers receive the same level of training as county and municipal officers. Visit the UNCG Police Department Website.
In an effort to better establish personal relationships between students and campus police officers, the Adopt-A-Cop Program was established. Residence halls are paired with specific officers so that students in each building become familiar with them. These officers are listed on the HRL website.
Safety Precautions to Take
Add the UNCG Campus Emergency numbers to your cell phone list and report any suspicious activity. The campus emergency number can be used for any emergency (police/fire/ems). In fact, when on campus, calling that number will typically provide a much faster response time than dialing 911.
- Campus Emergencies, 336-334-4444
- Non-emergency., 336-334-5963
- Campus Safety Escort, 336-334-5963
UNCG has resources to help if you, or a friend, have personal issues or a crisis. You can call:
- Student Health Services, 336-334-5340
- Counseling & Testing Center, 336-334-5874
- Dean of Students Office, 336-334-5514
- Campus Emergencies (for immediate assistance), 336-334-4444
Other precautions you can take:
- Get the LiveSafe Mobile Personal Safety app on your phone.
- Subscribe to SMS text messages.
- Keep your contact information up-to-date in UNCGenie.
- Update your family contact information, including both email addresses and telephone numbers.
- Report safety hazards to the UNCG Office of Safety at 336-334-4357.
Keeping Building Entrances SafeThe security of residents is a primary concern at UNCG. For safety reasons, residents must use their Spartan Cards for entry. Residents should never give these cards to anyone else to use, nor should doors be propped open. Please remember that safety starts with each resident. Access to residence halls is governed by computerized 24-hour electronic control system. All halls maintain controlled access on a 24-hour, seven day/week basis. Card readers, which are located just outside the entrance, will only recognize and grant access to a properly encoded University identification card. The door will unlock and then immediately re-lock when it closes. Access to each residence hall is limited to only those students that reside in the building or otherwise require access (for classes, etc).
You can help to ensure your safety by following a few simple rules:
- Never let someone into your building or your room that you do not know.
- Never prop open an exterior door or tamper with propped door alarms.
- Always know the location of your room access key and Spartan Card.
- Lock your door at all times. This means whenever you are not in the room, or if you go across the hall to visit with friends, or if you go to take a shower or if you go to sleep. It only takes a few seconds for a thief to enter a room and steal property.
- Walk in groups when traveling outside the residence hall, especially at night. If this is not possible, utilize the University services available to you such as Spartan Chariot, Safety Escort and HEAT buses. Always travel in well-lighted, heavy traffic areas. Immediately call the UNCG Police if you see any suspicious activity (at 336-334-4444).
Blue Light Phones are nine feet tall, ADA compliant, with a blue flashing strobe that begins when the emergency button is pushed. Each phone has a red emergency button and black information button that enables a person to talk directly with the University Police. A single push of a button will connect you to the Police Department’s Communications Center.
Residence Hall entrance phones are also available at the front entrance of each residence hall and can be used for either emergency or non-emergency calls. The phones on campus provide the Police Communication Center with the location of the call. A police officer will be dispatched immediately in the event of an emergency.
Elevator phones are emergency phones located in the elevators of specific buildings on campus. These phones are marked “Police Emergency” and operate simply by lifting the receiver. You are automatically connected to the UNCG Police Department’s Communications Center.
Campus residents are responsible for reading emergency/evacuation procedures posted in the corridors of each hall, knowing locations of exit stairwells and doors, planning more than one exit route and not tampering with fire safety equipment in their rooms or throughout the building. If a resident becomes temporarily injured during the year, they need to notify the RA and the building coordinator and ask to be placed on the “Evacuation Assistance List.” Tampering with life safety equipment is a felony and is taken extremely seriously. Tampering of any kind could result in a fine and/or imprisonment and dismissal from campus housing.
When you hear your building’s fire alarm, always assume it indicates an emergency, never assume a false alarm. Then, immediately exit the building, close your room door and assemble at the appropriate meeting place(s) outside designated by your hall staff. Do not open doors if the door knob is hot to the touch or if you cannot get out of your room because of a reported disability – stay in room and call 334-4444 (Campus Police). First, inform authorities of your location. Campus Police are able to respond quicker and communicate more effectively with Greensboro emergency personnel. However, if you are unable to call Campus Police, please call 911 immediately. Use stairways to exit. Never use elevators during an emergency evacuation. If smoke is encountered, crawl on floor where air is cleaner.
If smoke or fire is present, pull the nearest alarm station. Close your room door(s), and most important thing to do is to get out of the building. Call 334-4444 (Campus Police). (See above explanation for this). Never attempt to fight or put out a fire.
Inform staff or the authorities of the exact location of fire or smoke. If you are trapped by smoke or fire, sometimes it is safer to stay in place. If all exits are blocked, go back to your room or unit and close the door(s). Don’t jump! The fire department will rescue you. Call the Campus Police at 334-4444 and report that you are trapped in your room. Keep the door(s) closed: seal cracks under the door with a wet towel or clothes. Signal for help: Hang an object from the window (a bed sheet, jacket, or shirt) to attract the fire department’s attention.
Some of the common causes of fires in residence halls are arson, candles, incense, smoking, overloaded electrical outlets, extension cords, cooking equipment and halogen lamps, which are all illegal and therefore in violation of UNCG policy.
Keep exits and stairwells clear and unobstructed at all times. Report any fire safety issues to the residence hall staff. You should report damaged or suspected malfunctioning equipment to Housing and Residence Life Maintenance Department using a FIX Work Request.
These Fire Emergency Procedures were developed as an operational document to insure that all university personnel follow the same guidelines in the event of a fire. The primary consideration in the event of a fire will be the life safety of the building occupants. Secondary considerations will be made for the protection of property In the event of a fire emergency, all university personnel are to completely evacuate the building(s) involved and take instructions from the University Police on the scene.
When the Greensboro Fire Department arrives they will have primary responsibility, and the University Police will assist them with crowd control and limiting access, as required. Failure to obey public safety officials at the scene of an emergency is a violation of NC Law and this policy.
|Residence Hall||Fire Alarm Assembly Locations - where to gather|
|Cone||McIver Parking Deck or grassy area in front of the high-rise area|
|Grogan||Guilford lawn/patio - Up the Hill Near Ragsdale|
|Guilford||Mary Foust lawn|
|Haywood||The small parking lot behind Lee|
|Jefferson Suites||Grassy area in front of Tower Village/TV Parking lot|
|Lee||The small parking lot behind Lee|
|Lofts on Lee||Out the back door towards the parking lot on the corner of Silver and Union Streets near the back gate.|
|Mary Foust||Guilford lawn/patio|
|Moore/Strong||Student Health Services parking lot area|
|North Spencer||Across College Avenue towards Petty Science Bldg|
|Quad||The fountain area|
|Ragsdale/Mendenhall||Across street towards Coit and Weil/Winfield lawns|
|Reynolds||Guilford lawn/patio - Up the Hill Near Ragsdale|
|South Spencer||Library lawn/across College Avenue to Stone Bldg lawn|
Personal Safety Tips
The UNCG Police Department, in partnership with the Dean of Students Office and the Office of Housing and Residence Life, would like to share a few safety tips you can use to maintain personal safety while on and off campus.
- Know how to use the LiveSafe Mobile Personal Safety app on your phone.
- Stay alert! Immediately report suspicious person(s) or activity to the UNCG Police (336-334-4444) or call 911 if off campus.
- Use discretion and caution when walking across campus or through isolated areas of campus.
- Familiarize yourself with the location of the Blue Light Alarms emergency phones (blue emergency polls) in those areas where you park, work or walk.
- If you find yourself in danger, start yelling to draw attention to yourself.
- Program emergency numbers in your cell phone: ICE (In Case of an Emergency). Also, update your emergency contact information through UNCGenie.
- Park in a well-lit area and have your keys in hand as you approach your car.
- Don’t walk alone and stay alert: Avoid headphones and other distractions. Ask someone to walk with you or contact UNCG Police for a Safety Escort: 336-334-5963.
- If you are driving and think you are being followed, go to the nearest police or fire station, or somewhere public. DO NOT STOP OR GET OUT OF THE CAR!
- Avoid excessive alcohol consumption: Alcohol can impair your judgment and make you a prime target.
- Avoid working or studying alone in a campus building. Communicate with others where/what your plans are so that others know where you will be.
Students who have been victimized or affected by violence can experience fears, anxiety, and memories of painful events. The Counseling and Testing Center staff is available to provide support and assistance in a confidential and affirming environment. We invite you to stop by their office on the second floor of Student Health Services, or contact them at 336-334-5874.
Personal safety is the most powerful tool you have to protect yourself!
Crime Prevention Programs
The UNCG Police Department offers a number of programs intended to prevent crime and encourage safety. Presentations on safety are included in the orientation of incoming students and are held frequently each semester for the benefit of student, staff, faculty, and the surrounding community. We encourage everyone to take an active role in crime prevention and help us make UNCG a safer place.
Partnerships for a Safer Campus is a community policing initiative started by the department aimed at creating cooperative relationships between the various shareholders on campus and the police. These relationships are positive, have mutual trust, focus on open communication and share responsibility for finding workable solutions to community problems.
The Safety Escort Service is coordinated by the UNCG Police Department and is offered to all students Sunday through Friday 6 p.m. until 11 p.m. This is a free service and offers safe passage for faculty, staff and students, who need to traverse the campus after dark. The Student Safety Patrol utilizes 12 student employees to walk with those who express concern about their safety.
Winter Weather Hotline
During the winter season, we can experience a variety of winter weather conditions such as snow, sleet, and freezing rain around campus. These conditions may lead to delays, closures, slick walkways and other concerns. A comprehensive plan is in place to address these concerns, to ensure that primary campus routes and buildings are made accessible as quickly and safely as possible. However, following some winter weather events, there may be newly discovered areas of concern that have not been cleared or areas that have refrozen due to weather conditions.
- To report a winter weather-related concern or ask a related question, contact the winter weather hotline (available 24 hours a day during winter weather): Phone: 336-256-8639 or email: BeReady@uncg.edu.
- For all information regarding Adverse Weather Announcements, please visit Spartan Alert.
Prepare for severe weather:
Visit SpartanAlert to find out how you will be notified during emergencies that impact the campus community.
Watch v. Warning
Watch: Means conditions are favorable for severe weather (winter weather, thunderstorms, tornadoes, etc…). Monitor the weather and be prepared to take immediate action.
Warning: Means that severe weather has been detected and there is imminent danger. Monitor the weather and take immediate action.
When Thunder Roars, Go Indoors!
During a thunderstorm, remember the 30/30 rule: Go indoors if you see lightning and cannot count to 30 before you hear thunder. Remain indoors for at least 30 minutes after hearing the last clap of thunder.
Turn Around, Don’t Drown!
Never drive across a flooded roadway.
If you have questions or would like to request more information about severe weather, please contact the UNCG Office of Emergency Management.
Severe Weather Information
Severe weather can occur throughout the year in North Carolina with little or no advanced warning; and has the potential to adversely impact the UNCG community. The peak season, however, for severe weather in North Carolina is March through May. In the event severe weather does strike the UNCG community, you should be prepared to take action and know what to do.
Each residence hall has a designated severe weather shelter location where you can take shelter during severe weather events, such as a tornado. Most residence halls have a green sign that indicates a severe weather shelter location. You should locate these areas in your building now, before severe weather occurs.
Remember: When taking shelter, you should always go the lowest, most interior area of a building if time permits. Crouch down and cover you head to protect yourself from flying debris.
|Residence Hall||Location of Signs|
|Cone, Grogan, Reynolds||Interior stairwell (center of the building).|
|Guilford and Mary Foust||Interior hallways, close to the middle.|
|Haywood||Interior hallways and stairwells.|
|Jefferson Suites||Inside the bathrooms.|
|Lee||Interior hallways and stairwells.|
|Moore-Strong||Interior hallways, close to the middle.|
|North and South Spencer||The main, interior hallways (long hallway in the center of North and South Spencer), close to the middle.|
|Phillips-Hawkins||The center stairwell in both Phillips and Hawkins.|
|Ragsdale/Mendenhall||Individual resident rooms inside of the closets with the closet doors closed.|
|Note: No signs are posted in this building.|
|Spring Garden Apts.||Interior hallways, close to the middle.|
|Tower Village||Individual resident rooms inside of the bathroom and shower areas with doors closed.|
|Note: No signs are posted in this building.|
|Union||Interior hallways and stairwells.|
|Quad||Main hallways, with the fire doors closed at both ends of the hall, close to the middle.|
|Weil-Winfield||Interior hallways, close to the middle.|
The use of cleaning chemicals can present a hazard if they are not used correctly. The single most important thing to remember in using them safely is to read the label, follow the directions, and heed the warnings. If you would like additional information, contact the manufacturer (or check the web) for a Material Safety Data Sheet about the product. If you are on campus, many of these are also found on the Office of Safety’s website.
UNCG Indoor Air Quality
The purpose of this program is to inform the University community about indoor air quality (IAQ) and act as a first point of contact for building occupants that suspect there may be indoor air quality issues where they live. In an effort to provide the University Community with the optimum level of indoor air quality, the office of Environmental Health and Safety has developed an indoor air quality program.
Symptoms arising from poor indoor air quality often mimic those symptoms commonly associated with a cold, flu or allergies. These symptoms may include upper respiratory irritation, congestion, headaches, nausea, fatigue and itchy or watery eyes.
Through our indoor air quality program of occupant interviews, building inspection and air quality testing, the Office of Safety is often able to determine the cause of indoor air quality problems.
The objectives of this program include the following:
- To prevent illness and adverse health symptoms associated with poor indoor air quality
- To respond to indoor quality complaints effectively and to make recommendations for improvement
- To maintain indoor air quality within acceptable levels according to consensus guidelines
When deemed necessary, the Office of Safety investigates indoor air quality complaints and coordinates corrective actions with Facilities Operations.
I have heard about toxic molds that grow in homes and other buildings. Should I be concerned about my residence hall?
The hazards presented by toxic molds should be considered the same as other common molds that can grow in homes or residence hall rooms. There is always a little mold everywhere – in the air and on many surfaces. The common health concerns from molds include hay-fever like allergic symptoms. Certain individuals with chronic respiratory disease (chronic obstructive pulmonary disorder, asthma) may experience difficulty breathing.
How do you know if you have a mold problem?
Large mold infestations can usually be seen or smelled.
How do you get the molds out of buildings, including residence hall rooms?
In most cases mold can be removed by a thorough cleaning with bleach and water. However, if carpet and wallboard is infested with toxic mold, this is best remedied by removal and replacement.
I have seen mold, smelled mold or suspect there is mold in my residence hall room, what should I do?
Please complete a FIXT Work Request to have the situation or concern investigated. Appropriate custodial and maintenance measures will be taken to repair the situation and/or remove the mold growth quickly.
What, Exactly, Are Bedbugs?
HRL would like to provide students with information to help identify these nuisances should bedbugs ever be suspected here.
Bedbugs are insects that are oval and flat and about the size of an apple seed. Their bites leave white to red welts that are extremely itchy. Typically, they spread in areas where there are high turnovers of guests, such as in hotels or motels. They are most often transported in clothing and luggage from these areas to secondary areas, such as your home or residence hall.
An excellent and comprehensive resource for learning about bedbugs – what they look like, why they spread, and how the bites appear – is available at the Mayo Clinic website.
If, upon reading this material, you suspect that you may have bedbugs in your residence hall room, please contact your CRL immediately, and you will be provided with a comprehensive list of preparations to take to eliminate them.