Lock-Out Policy
If you are locked out of your room, or have lost your key, a Housing and Residence Life staff member is available to open your door. You will need picture identification in order to be assisted with a lock-out. Upon the third lockout in an academic year and for each lockout thereafter a $10 fee will be charged and placed on a resident’s student account. Lost key charges are as follows:
- Suites and Apartments (including Moore-Strong Suite Rooms) $75
- Traditional Rooms (including The Quad Rooms) $35
Where Should I go If I am Locked out?
Traditional Halls
Cone, Grogan, Reynolds, Mary Foust, Guilford, North Spencer, South Spencer
| Monday- Friday | |
|---|---|
| 8:00am – 5:00pm | HRL Office (Ragsdale/Mendenhall) |
| 5:00pm – 7:00pm | Grogan Desk |
| 7:00pm – 8:00am | RA on Duty |
| Saturday & Sunday | |
|---|---|
| 12:00pm – 8:00pm | Grogan Desk |
| 8:00pm – 12:00pm | RA on Duty |
Traditional Halls & The Quad
Quad Buildings, Weil/Winfield, Moore/Strong, Ragsdale/Mendenhall, Phillips/Hawkins
| Monday- Friday | |
|---|---|
| 8:00am – 5:00pm | HRL Office (Ragsdale/Mendenhall) |
| 5:00pm – 7:00pm | Quad Desk |
| 7:00pm – 8:00am | RA on Duty |
| Saturday & Sunday | |
|---|---|
| 12:00pm – 8:00pm | Quad Desk |
| 8:00pm – 12:00pm | RA on Duty |
Spartan Village
Haywood, Highland, Lofts on Lee, Lexington, McCormick, Lee, Union
| Monday- Friday | |
|---|---|
| 8:00am – 7:00pm | Haywood Desk |
| 7:00pm – 8:00am | RA on Duty |
| Saturday & Sunday | |
|---|---|
| 12:00pm – 8:00pm | Haywood Desk |
| 8:00pm – 12:00pm | RA on Duty |
Spring Garden Street Buildings
Jefferson Suites, Spring Garden Apartments, Tower Village
| Monday- Friday | |
|---|---|
| 8:00am – 7:00pm | Jefferson Suites Desk |
| 7:00pm – 8:00am | RA on Duty |
| Saturday & Sunday | |
|---|---|
| 12:00pm – 8:00pm | Jefferson Suites Desk |
| 8:00pm – 12:00pm | RA on Duty |
More Lockout Locations
- UNCG Police are able to assist with Lockouts: 336-334-5963
Lost Key Policy
If you lose your key, you must come to the Housing and Residence Life office in Ragsdale/Mendenhall in order to receive a lock change for your door. This procedure is in place to ensure that the buildings security and safety are upheld to the highest standards.
Lost key charges are as follows:
- Suites and Apartments (including Moore-Strong Suite Rooms) $75
- Traditional Rooms (including The Quad Rooms) $35
Once a lock change form is completed in the Housing Office the locks will be changed the following business day and all students assigned to that room will need to visit HRL with a valid ID to receive their new keys.
Without picking up the new keys, students will not have access to their room unless they complete a lockout request with an RA.
Dropped Your Keys down the Elevator Shaft?
Occasionally a student will drop his or her keys down the elevator shaft. If this happens, we recommend that you wait until regular office hours (8 a.m. – 5 p.m., Monday-Friday) to have these keys retrieved, to avoid extra charges. Depending on your location, after-hour key retrieval from the elevator shaft can cost up to $867 and this charge would be billed directly to your student account.
In the event that you have dropped your key down the shaft, please contact the Office of Housing and Residence Life during regular office hours (8 a.m.-5 p.m.) to report the issue and receive a temporary key until your key can be retrieved. After hours, contact your RA or CRL to report the issue and receive a temporary key until your key can be retrieved.