Lock-Out Policy

If you are locked out of your room, or have lost your key, a Housing and Residence Life staff member is available to open your door. You will need picture identification in order to be assisted with a lock-out. Upon the third lockout in an academic year and for each lockout thereafter a $10 fee will be charged and placed on a resident’s student account. Lost key charges are as follows:

  • Suites and Apartments (including Moore-Strong Suite Rooms) $75
  • Traditional Rooms (including The Quad Rooms) $35

Where Should I go If I am Locked out?

Traditional Halls & The Quad

Quad Buildings, Weil/Winfield, Moore/Strong, Ragsdale/Mendenhall, Phillips/Hawkins, Cone, Grogan, Reynolds, Mary Foust, Guilford, North Spencer, South Spencer

Monday- Friday
8:00am – 5:00pmHRL Office (Ragsdale/Mendenhall)
7:00pm – 8:00amRA on Duty
Friday – Monday
Friday 7:00pm to Monday 8:00am, 24 HourRA on Duty
University Holidays
24 Hour RA on Duty

Spring Garden Street Buildings

Jefferson Suites, Spring Garden Apartments, Tower Village

Monday- Friday
8:00am – 7:00pmJefferson Suites Desk
7:00pm – 8:00amRA on Duty
Friday – Monday
8:00am – 7:00pmJefferson Suites Desk
Friday 7:00pm to Monday 8:00am, 24 HourRA on Duty
University Holidays
24 Hour RA on Duty

Spartan Village Halls

Lee, Union, Haywood, Highland, Lofts on Lee, Lexington, McCormick

Monday- Friday
8:00am – 7:00pmHaywood Desk
7:00pm – 8:00amRA on Duty
Friday – Monday
8:00am – 7:00pmHaywood Desk
Friday 7:00pm to Monday 8:00am, 24 HourRA on Duty
University Holidays
24 HourRA on Duty

Lost Key Policy

If you lose your key, you must come to the Housing and Residence Life office in Ragsdale/Mendenhall in order to receive a lock change for your door. This procedure is in place to ensure that the buildings security and safety are upheld to the highest standards.

Lost key charges are as follows:

  • Suites and Apartments (including Moore-Strong Suite Rooms) $75
  • Traditional Rooms (including The Quad Rooms) $35

Once a lock change form is completed in the Housing Office the locks will be changed the following business day and all students assigned to that room will need to visit HRL with a valid ID to receive their new keys.

Without picking up the new keys, students will not have access to their room unless they complete a lockout request with an RA.

Dropped Your Keys down the Elevator Shaft?

Occasionally a student will drop their keys down the elevator shaft. If this happens, we recommend that you wait until regular office hours (8 a.m. – 5 p.m., Monday-Friday) to have these keys retrieved, to avoid extra charges. Depending on your location, after-hour key retrieval from the elevator shaft can cost up to $867 and this charge would be billed directly to your student account.

In the event that you have dropped your key down the shaft, please contact the Office of Housing and Residence Life during regular office hours (8 a.m.-5 p.m.) to report the issue and receive a temporary key until your key can be retrieved. After hours, contact your RA or CRL to report the issue and receive a temporary key until your key can be retrieved.


Listed in the Check-Out Guide are some common charges associated with the end-of-the-year check-out process. Please pay attention to all closing information, deadlines, and information to avoid these charges. Charges for damages to a room accrue based upon the extent and number of damages. Listed (below) are some common charges associated with the end-of-the-year check-out process. Please pay attention to all closing information, deadlines, and information to avoid these charges. Charges for damages to a room accrue based upon the extent and number of damages.

DAMAGE BILLING CHARGES

Charge/Damage CategoryHousing and Residence Life Action or Charge/DamageInternal NotesCost of Charge/Damages
ScreenReplace screen wireAny size$40.00
ScreenReplace aluminum screen frame and wireAny size$70.00
ScreenReplace aluminum screen frame and security screenAny size$250.00
ScreenRehang or fasten screenAny size$20.00
GlassReplace glass window paneStandard size$100.00
GlassReplace full-length windowStandard size$300.00
ShadesReplace one inch mini blindAny size$85.00
TileReplace floor tileAny Size (charge per tile)$30.00
TileReplace ceiling tile24″ X 48″ tile (charge per tile)$35.00
TileReplace ceiling tile24″ X 24″ tile (charge per tile)$20.00
Service FeeReturn furniture to common areasPer day in student room$25.00
Service FeeClean roomMinimum charge$150.00
Service FeeElevator contractor serviceMinimum per call$360.00
Service FeeImproper checkout fee$25.00
Service FeeRemoval of personal items and stored$225.00
Service FeeRemoval of personal items and moved to new room$250.00
Service FeeTampering with life/safety equipmentIncluding signs, minimum$175.00
Service FeeMiscellaneous action required by housekeepingPer Hour$35.00
Access ControlReplace flex passIncludes reprogramming$20.00
Access ControlChange lock to roomDouble Room$35.00
Access ControlChange lock to roomSuites and Apartments$75.00
Doors and WallsRepair closet door hardware$20.00
Doors and WallsRe-hang closet door/overhead storage bin door$20.00
Doors and WallsReplace any wood doorInterior or exterior$350.00
Doors and WallsReplace any metal doorInterior or exterior minimum$500.00
Doors and WallsRe-hang wall-mounted desk$50.00
Doors and WallsReplace or repair transom$50.00
Doors and WallsRepaint entire roomMinimum charge$600.00
Doors and WallsRepaint one wallPer coat of paint$100.00
Doors and WallsPaint ceilingPer coat of paint$125.00
Doors and WallsReplace door knobMinimum$55.00
Doors and WallsReplace door lock$130.00
Doors and WallsReplace door closer$120.00
Repairs to plaster to include repainting repaired areaPer hour with a minimum of three hours$35.00
Room FurnishingsReplace bed$350.00
Room FurnishingReplace bed partPer part$75.00
Room FurnishingsReassemble bed or modular furniturePer person$40.00
Room FurnishingsReplace wardrobe72″ x 36″ x 24″$500.00
Room FurnishingsReplace mattress$150.00
Room FurnishingsReplace Sauder Three Position Chair$275.00
Room FurnishingsReplace desk or dresser drawerWooden desk/drawer$350.00
Room FurnishingsTask Chair$220.00
Room FurnishingsRoom setup$75.00
Suite BathroomReplace toilet seat$35.00
Suite BathroomReplace shower curtain$20.00
Suite BathroomClear drain linesRoom wash basins$75.00
Suite BathroomReplace shower curtain rod$20.00
Suite BathroomReplace drawer$100.00
Suite BathroomReplace towel rack or hook$25.00
Suite BathroomReplace light cover$20.00
Suite BathroomReplace vent cover$20.00
ADA Bathroom FixturesShower seat$200.00
ADA Bathroom FixturesGrab bar$40.00
ADA Bathroom FixturesShower fixtureMinimum$100.00
ADA Bathroom FixturesCleaning chargePer hour$35.00

BUILDING SPECIFIC: JEFFERSON SUITES

Building Specific: Jefferson SuitesHousing and Residence Life Action or Charge/DamageCost of Charge/Damages
Room furnishingsReplace twin bed$268.00
Room furnishingsReplace safety rail$24.00
Room furnishingsFull size bed$290.00
Room furnishingsDesk$315.95
Room furnishingsDresser$279.95
Room furnishingsThree drawer pedestal$207.70
Room furnishingsDrawers (all furniture)$75.00
Suite furnishingsBlack lounge chair$284.00
Suite furnishingsBlack loveseat$431.00
Suite furnishingsBlack sofa$598.00
Room FurnishingsTask chair (mesh back)$116.00
Room furnishingsStackable sled base chairs$45.00
Room furnishingsCoffee tables (golden brown)$144.00

BUILDING SPECIFIC: QUAD RESIDENCE HALLS

Building Specific: Quad Residence HallsHousing and Residence Life Action or Charge/DamageCost of Charge/Damages
Room furnishingsTwin bed$304.66
Room furnishingsMattress$72.00
Room furnishingsFull size bed$316.74
Room furnishingsDesk$342.63
Room furnishingsDresser$306.65
Room furnishingsPedestal$234.38
Common area FurnishingsSofa$1,139
Common area furnishingsLoveseat$873
Common area furnishingsChair$610
Common area furnishingsWood table$357.50
Common area furnishingsWood chairs$128.50

BUILDING SPECIFIC: SPARTAN VILLAGE

Building Specific: Spartan VillageHousing and Residence Life Action or Charge/DamageCost of Charge/Damages
Room furnishingsBed$287
Room furnishingsMattress$93
Room furnishingsTask Chair$131
Room furnishingsDesk$155
Room furnishingsDresser$255
Common area furnishingsOttoman$142.68
Common area furnishingsEntertainment Center/Table$142
Common area furnishingsBar Stool$101.33
Common area furnishingsRange$719
Common area furnishingsMicrowave$209
Common area furnishingsDishwasher$764
Common area furnishingsFridge$599

More Lockout Locations

UNCG Police are able to assist with Lockouts: 336-334-5963

Contact Us

Housing and Residence Life
Ragsdale/Mendenhall Residence Hall
201 Gray Drive, Greensboro, NC 27412
PO Box 26170
Greensboro, NC 27402-6170
VOICE: 336.334.5636
FAX: 336.334.5680
EMAIL: [email protected]

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