UNCG Housing Cuts the Cord in Fall 2017

We’re taking two new and exciting steps to improve your wireless experience.


1) SpartanTV using Philo – Getting Started

We know that it can be tricky to get all of your devices up and running. If you are experiencing problems, please check the wireless information below before calling for assistance. Many of the questions you have may be answered. If, after checking all of this information, you still have technology issues, please call 6-tech (336-256-8324), or submit a FIXT Work Request and our technology support personnel will be happy to help.

Connect your Media Device to the UNCG Wireless Network

Residents have the option of wirelessly connecting media up to three devices like gaming consoles, Smart TVs, blu-ray players, Apple TVs, and Roku Boxes. First, REGISTER THE DEVICE. The UNCG wireless network does not support wireless printing.

If you have problems finding the Wireless MAC address try these suggested steps.


Differences Between the Two Wireless Networks

EduRoam: This network provides secure encryption with no bandwidth restrictions and no firewall restrictions beyond those already in place for security purposes on the wired network; access is available to the same set of services as the current wired network. To obtain access to this encrypted network, wireless clients will be required to configure their laptops for 802.1X authentication.

UNCG-Wireless: This network is available for visitors to the UNCG campus. The UNCG-Wireless network is an open, unsecured network with reduced transfer rate, and access is restricted to basic Internet use only. This network also has an auto configuration tool that configures UNCG member’s computers for the Eduroam Wireless Network. Periodically UNCG-Wireless users will be redirected to the configuration tool. All UNCG faculty, staff, and students are encouraged to use the secure network. Note: Current UNCG network security policies prohibit students from installing and using their own wireless equipment. Review the Wireless Communication Policy for more information.


Wireless Support Locations

The 6TECH Service Center offers full wireless support for laptops and is located in the McNutt lobby. TSC hours are posted online and after hours wireless support is available in the Super Lab. Other Technology Resources

Useful UNCG Computer Resources

The following links may be helpful to you as you use your computer on campus: If you are experiencing difficulties with your UNCG e-mail or a wireless connection from elsewhere on campus, please call 6-TECH at 336-256-8324, or visit them online.

2) The Newest Wireless Standard

In the fall, you will connect to premium AC wireless. No extra cables are needed for any of your devices! Residents will continue to access the internet on all devices using UNCG’s eduroam and wireless networks. With this improved service, every device will connect wirelessly, including desktops and gaming consoles. No extra Ethernet cables or cords are needed. The cable modems will no longer be available for a physical connection. To connect desktop computers to the wireless you may need to purchase a WiFi USB adapter if they do not have WiFi built in. Check the updates below for further information.


Philo and Wireless Updates

We will be updating this Spartan TV web page with information about channels, compatible streaming devices, and setting up your TV in the weeks before check-in. Students living in Spring Garden and Lofts on Lee during second summer session will get the first chance to “cut the cord” and watch TV wirelessly on all of their devices using Philo.

FAQs

SpartanTV is included in your housing costs so you are not paying any monthly fees.
No. Philo can only be used while you are connected to one of UNCG’s wireless networks, but HBO Go and Cinemax Go can be used off campus. This option will be available in September and instructions will follow.
Residents can only stream content on 1 device per person at a time.
  • Go back to mediaconnect and verify that the MAC address is correct and that the device was saved in your profile
  • Turn off your device for 20 minutes and then turn it back on to try again. If you are still having problems you can put in a Fixt request at: go.uncg.edu/fixt
Closed captioning is only supported on specific browsers when watching on your laptop. If you are on a Mac you will need to use Safari. If you are on a Windows machine you will need to use Internet Explorer.
Go back into mediaconnect.uncg.edu and make sure you selected "enable Airgroup" when you registered the AppleTV.
The computer lab computers connect to the GCN network and in order to use Philo you must be connected to eduroam or UNCG-Wireless.

All content is delivered to UNCG via satellite so severe weather events may cause intermittent problems on some channels.