Please review the following information upon checking into your room assignment. You will have 72 hours from the time you receive your keys to submit information regarding possible damages found in your room. The images below are examples of documentation HRL has made after rooms have been vacated. HRL recognizes with use there are some basic wear and tear damages to furniture that is to be expected. Occasionally, screws become loose, handles/drawn knobs will fall off. Manufacturer wood glue will lose its adhesiveness and require general maintenance. See photos that HRL considers regular wear and tear. (While not all cases are the same this information should be used to establish a baseline comparison for residents to understand what may constitute damage billing during checkout.)

Samples of Damages to Report and NOT to Report:

Click on a thumbnail below and use your scroll wheel (or the back and forth arrows) to flip through photos to see examples of damage to entryways, furniture, mattresses, bathrooms, windows, and flooring, as well as those that should not be reported. You can also see side by side comparisons in each category.

In order to resolve any room concerns, residents must file a FIXT Work Request. Upon submission, UNCG Housing and Residence Life personnel will work to fix the issue as soon as possible. These facilities issues should be filed under FIXT whether they include a damage billing concern or not.

Traditional-Style RCR


[Includes: Cone, Grogan, Guilford, Mary Foust, Moore/Strong, North Spencer, Phillips/Hawkins, Ragsdale/Mendenhall, Reynolds, South Spencer, The Quad (Bailey, Coit, Cotten, Gray, Hinshaw, Jamison, Shaw), Weil/Winfield]

On the date you check out of your room a Resident Advisor will perform an inspection your room to verify the condition of the room matches the conditions upon move in. If during the exit inspection HRL determines there are damages to the room not accounted for during your initial move in, you will be assessed a damage billing fee. It is vital that you review the condition of your room as soon as you move into the space to avoid damage billing during checkout.

When completing your RCR form it is important to verify the difference between the cleanliness of an area of your room assignment and physical damage to an area of the room. HRL works to ensure each area of housing is ready for residents to move in, and damage billing may be applied to sections of the room where residents have caused physical damage to the room. Cleanliness will likely be addressed during monthly Health & Safety Checks performed by Residents Advisors.

Suite and Apartment RCR


[Includes: Jefferson Suites, Lofts on Lee, Spartan Village (Haywood, Highland, Lee, Union), Spring Garden Apartments, Tower Village]

On the date you check out of your room a Resident Advisor will perform an inspection your room to verify the condition of the room matches the conditions upon move in. If during the exit inspection HRL determines there are damages to the room not accounted for during your initial move in, you will be assessed a damage billing fee. It is vital that you review the condition of your room as soon as you move into the space to avoid damage billing during checkout.

When completing your RCR form it is important to verify the difference between the cleanliness of an area of your room assignment and physical damage to an area of the room. HRL works to ensure each area of housing is ready for residents to move in, and damage billing may be applied to sections of the room where residents have caused physical damage to the room. Cleanliness will likely be addressed during monthly Health & Safety Checks performed by Residents Advisors.