Lost Keys or Locked Out?
Lock-Out Policy
If you are locked out of your room, or have lost your key, a Housing and Residence Life staff member is available to open your door. You will need picture identification in order to be assisted with a lock-out. Upon the third lockout in an academic year and for each lockout thereafter a $10 fee will be charged and placed on a resident’s student account. Lost key charges are as follows:
- Suites and Apartments (including Moore-Strong Suite Rooms) $75
- Traditional Rooms (including The Quad Rooms) $35
Where Should I go If I am Locked out?
Traditional Halls & The Quad
Quad Buildings, Weil/Winfield, Moore/Strong, Ragsdale/Mendenhall, Phillips/Hawkins, Cone, Grogan, Reynolds, Mary Foust, Guilford, North Spencer, South Spencer
| Monday- Friday | |
|---|---|
| 8:00am – 5:00pm | HRL Office (Ragsdale/Mendenhall) Phone Number: 336.334.4820 |
| *Starting August 20* 8:00am – 7:00pm | HRL Office (Ragsdale/Mendenhall) Phone Number: 336.334.4820 |
| 7:00pm – 8:00am | RA on Duty |
| Friday – Monday | |
|---|---|
| Friday 7:00pm to Monday 8:00am, 24 Hour | RA on Duty |
| University Holidays | |
|---|---|
| 24 Hour | RA on Duty |
Spring Garden Street Buildings
Jefferson Suites, Spring Garden Apartments, Tower Village
| Monday- Friday | |
|---|---|
| 8:00am – 7:00pm | Jefferson Suites Desk Phone Number: 336.256.0315 |
| 7:00pm – 8:00am | RA on Duty |
| Friday – Monday | |
|---|---|
| Friday 7:00pm to Monday 8:00am, 24 Hour | RA on Duty |
| University Holidays | |
|---|---|
| 24 Hour | RA on Duty |
Spartan Village Halls
Lee, Union, Haywood, Highland, Lofts on Lee, Lexington, McCormick
| Monday- Friday | |
|---|---|
| 8:00am – 7:00pm | Haywood Desk Phone Number: 336.334.9750 |
| 7:00pm – 8:00am | RA on Duty |
| Friday – Monday | |
|---|---|
| Friday 7:00pm to Monday 8:00am, 24 Hour | RA on Duty |
| University Holidays | |
|---|---|
| 24 Hour | RA on Duty |
Lost Key Policy
If you lose your key, you must come to the Housing and Residence Life office in Ragsdale/Mendenhall in order to receive a lock change for your door. This procedure is in place to ensure that the buildings security and safety are upheld to the highest standards.
Lost key charges are as follows:
- Suites and Apartments (including Moore-Strong Suite Rooms) $75
- Traditional Rooms (including The Quad Rooms) $35
Once a lock change form is completed in the Housing Office the locks will be changed the following business day and all students assigned to that room will need to visit HRL with a valid ID to receive their new keys.
Without picking up the new keys, students will not have access to their room unless they complete a lockout request with an RA.
Dropped Your Keys down the Elevator Shaft?
Occasionally a student will drop their keys down the elevator shaft. If this happens, we recommend that you wait until regular office hours (8 a.m. – 5 p.m., Monday-Friday) to have these keys retrieved, to avoid extra charges. Depending on your location, after-hour key retrieval from the elevator shaft can cost up to $867 and this charge would be billed directly to your student account.
In the event that you have dropped your key down the shaft, please contact the Office of Housing and Residence Life during regular office hours (8 a.m.-5 p.m.) to report the issue and receive a temporary key until your key can be retrieved. After hours, contact your RA or CRL to report the issue and receive a temporary key until your key can be retrieved.
Bent/Broken Key Policy
If a student key has broken or bent, the student can receive a replacement key at no cost. The student must come to the HRL Office (located in Ragsdale-Mendenhall) from 8:30-4:30pm with the broken/bent key. The student will turn in the broken/bent key and will receive a new key.
Listed in the Check-Out Guide are some common charges associated with the end-of-the-year check-out process. Please pay attention to all closing information, deadlines, and information to avoid these charges. Charges for damages to a room accrue based upon the extent and number of damages. Listed (below) are some common charges associated with the end-of-the-year check-out process. Please pay attention to all closing information, deadlines, and information to avoid these charges. Charges for damages to a room accrue based upon the extent and number of damages.
DAMAGE BILLING CHARGES
| Charge/Damage Category | Housing and Residence Life Action or Charge/Damage | Internal Notes | Cost of Charge/Damages |
|---|---|---|---|
| Screen | Replace screen wire | Any size | $40.00 |
| Screen | Replace aluminum screen frame and wire | Any size | $70.00 |
| Screen | Replace aluminum screen frame and security screen | Any size | $250.00 |
| Screen | Rehang or fasten screen | Any size | $20.00 |
| Glass | Replace glass window pane | Standard size | $100.00 |
| Glass | Replace full-length window | Standard size | $300.00 |
| Shades | Replace one inch mini blind | Any size | $85.00 |
| Tile | Replace floor tile | Any Size (charge per tile) | $30.00 |
| Tile | Replace ceiling tile | 24″ X 48″ tile (charge per tile) | $35.00 |
| Tile | Replace ceiling tile | 24″ X 24″ tile (charge per tile) | $20.00 |
| Service Fee | Return furniture to common areas | Per day in student room | $25.00 |
| Service Fee | Clean room | Minimum charge | $150.00 |
| Service Fee | Elevator contractor service | Minimum per call | $360.00 |
| Service Fee | Improper checkout fee | $25.00 | |
| Service Fee | Removal of personal items and stored | $225.00 | |
| Service Fee | Removal of personal items and moved to new room | $250.00 | |
| Service Fee | Tampering with life/safety equipment | Including signs, minimum | $175.00 |
| Service Fee | Miscellaneous action required by housekeeping | Per Hour | $35.00 |
| Access Control | Replace flex pass | Includes reprogramming | $20.00 |
| Access Control | Change lock to room | Double Room | $35.00 |
| Access Control | Change lock to room | Suites and Apartments | $75.00 |
| Doors and Walls | Repair closet door hardware | $20.00 | |
| Doors and Walls | Re-hang closet door/overhead storage bin door | $20.00 | |
| Doors and Walls | Replace any wood door | Interior or exterior | $350.00 |
| Doors and Walls | Replace any metal door | Interior or exterior minimum | $500.00 |
| Doors and Walls | Re-hang wall-mounted desk | $50.00 | |
| Doors and Walls | Replace or repair transom | $50.00 | |
| Doors and Walls | Repaint entire room | Minimum charge | $600.00 |
| Doors and Walls | Repaint one wall | Per coat of paint | $100.00 |
| Doors and Walls | Paint ceiling | Per coat of paint | $125.00 |
| Doors and Walls | Replace door knob | Minimum | $55.00 |
| Doors and Walls | Replace door lock | $130.00 | |
| Doors and Walls | Replace door closer | $120.00 | |
| Repairs to plaster to include repainting repaired area | Per hour with a minimum of three hours | $35.00 | |
| Room Furnishings | Replace bed | $350.00 | |
| Room Furnishing | Replace bed part | Per part | $75.00 |
| Room Furnishings | Reassemble bed or modular furniture | Per person | $40.00 |
| Room Furnishings | Replace wardrobe | 72″ x 36″ x 24″ | $500.00 |
| Room Furnishings | Replace mattress | $150.00 | |
| Room Furnishings | Replace Sauder Three Position Chair | $275.00 | |
| Room Furnishings | Replace desk or dresser drawer | Wooden desk/drawer | $350.00 |
| Room Furnishings | Task Chair | $220.00 | |
| Room Furnishings | Room setup | $75.00 | |
| Suite Bathroom | Replace toilet seat | $35.00 | |
| Suite Bathroom | Replace shower curtain | $20.00 | |
| Suite Bathroom | Clear drain lines | Room wash basins | $75.00 |
| Suite Bathroom | Replace shower curtain rod | $20.00 | |
| Suite Bathroom | Replace drawer | $100.00 | |
| Suite Bathroom | Replace towel rack or hook | $25.00 | |
| Suite Bathroom | Replace light cover | $20.00 | |
| Suite Bathroom | Replace vent cover | $20.00 | |
| ADA Bathroom Fixtures | Shower seat | $200.00 | |
| ADA Bathroom Fixtures | Grab bar | $40.00 | |
| ADA Bathroom Fixtures | Shower fixture | Minimum | $100.00 |
| ADA Bathroom Fixtures | Cleaning charge | Per hour | $35.00 |
BUILDING SPECIFIC: JEFFERSON SUITES
| Building Specific: Jefferson Suites | Housing and Residence Life Action or Charge/Damage | Cost of Charge/Damages |
|---|---|---|
| Room furnishings | Replace twin bed | $268.00 |
| Room furnishings | Replace safety rail | $24.00 |
| Room furnishings | Full size bed | $290.00 |
| Room furnishings | Desk | $315.95 |
| Room furnishings | Dresser | $279.95 |
| Room furnishings | Three drawer pedestal | $207.70 |
| Room furnishings | Drawers (all furniture) | $75.00 |
| Suite furnishings | Black lounge chair | $284.00 |
| Suite furnishings | Black loveseat | $431.00 |
| Suite furnishings | Black sofa | $598.00 |
| Room Furnishings | Task chair (mesh back) | $116.00 |
| Room furnishings | Stackable sled base chairs | $45.00 |
| Room furnishings | Coffee tables (golden brown) | $144.00 |
BUILDING SPECIFIC: QUAD RESIDENCE HALLS
| Building Specific: Quad Residence Halls | Housing and Residence Life Action or Charge/Damage | Cost of Charge/Damages |
|---|---|---|
| Room furnishings | Twin bed | $304.66 |
| Room furnishings | Mattress | $72.00 |
| Room furnishings | Full size bed | $316.74 |
| Room furnishings | Desk | $342.63 |
| Room furnishings | Dresser | $306.65 |
| Room furnishings | Pedestal | $234.38 |
| Common area Furnishings | Sofa | $1,139 |
| Common area furnishings | Loveseat | $873 |
| Common area furnishings | Chair | $610 |
| Common area furnishings | Wood table | $357.50 |
| Common area furnishings | Wood chairs | $128.50 |
BUILDING SPECIFIC: SPARTAN VILLAGE
| Building Specific: Spartan Village | Housing and Residence Life Action or Charge/Damage | Cost of Charge/Damages |
|---|---|---|
| Room furnishings | Bed | $287 |
| Room furnishings | Mattress | $93 |
| Room furnishings | Task Chair | $131 |
| Room furnishings | Desk | $155 |
| Room furnishings | Dresser | $255 |
| Common area furnishings | Ottoman | $142.68 |
| Common area furnishings | Entertainment Center/Table | $142 |
| Common area furnishings | Bar Stool | $101.33 |
| Common area furnishings | Range | $719 |
| Common area furnishings | Microwave | $209 |
| Common area furnishings | Dishwasher | $764 |
| Common area furnishings | Fridge | $599 |
More Lockout Locations
UNCG Police are able to assist with Lockouts: 336-334-5963
Contact Us
Housing and Residence Life
Ragsdale/Mendenhall Residence Hall
201 Gray Drive, Greensboro, NC 27412
PO Box 26170
Greensboro, NC 27402-6170
VOICE: 336.334.5636
FAX: 336.334.5680
EMAIL: [email protected]