FIXT Work Request
Maintenance Assistance
Use this form if you are experiencing issues with physical equipment or systems. This includes:
- Electrical Issues
- Appliance Repairs
- HVAC (Heating, Ventilation, and Air Conditioning)
- Plumbing
- Housekeeping Concerns
- Other Maintenance Concerns
Technology Assistance
Use this form if you need help with any digital or tech-related issues. This includes:
- Wi-Fi and Internet
- Device Setup
- Software or App Issues
- Connectivity Problems
Should you need immediate service due to an active water leak, electrical outage, or similar issue, please contact UNCG Facilities Operations during normal business hours by calling 336.334.5684 or your RA on duty for after hour emergencies.
Need our services in a residence hall facility?
We encourage residents to submit an FIXT Work Request using their UNCG email address.
In order to get a timely response, detailed information will need to be conveyed accurately. Please submit work requests as early in the day as possible during normal business hours (8 a.m. – 5 p.m.), Monday through Friday. We also have limited staff on duty from 4 p.m. – 1 a.m., Monday through Friday to address immediate facilities concerns and to perform additional routine building maintenance.
Based on priority, we attempt to address requests within one business day, however, during certain times of the year requests may require additional time. Should you need immediate service due to an active water leak, electrical outage, or similar issue, please contact Facilities Operations during normal business hours by calling 336.334.5684 or your RA on duty for after hour emergencies.
The work order system is not monitored between the hours of 1 a.m. to 7 a.m. Monday through Friday or over the weekend. Students are encouraged to contact the RA on duty when major issues occur during these time frames. Campus police are the back-up contact for emergencies.
Damage Charges
Residents are expected to use care with University facilities and furnishings. When damage occurs in the residence halls, repair and/or replacement costs will be billed to the student(s) responsible.
If individual responsibility for damage cannot be determined, the cost may be divided among residents of the room, floor or building. Access specific charges for room damages.
However, please note: if you break University property, you will need to pay for the replacement or repair cost. The charge for the repair or replacement will be billed to your Student Account.
DAMAGE BILLING CHARGES
| Charge/Damage Category | Housing and Residence Life Action or Charge/Damage | Notes | Cost of Charge/Damages |
|---|---|---|---|
| Screen | Replace screen wire | Any size | $40.00 |
| Screen | Replace aluminum screen frame and wire | Any size | $70.00 |
| Screen | Replace aluminum screen frame and security screen | Any size | $250.00 |
| Screen | Rehang or fasten screen | Any size | $20.00 |
| Glass | Replace full-length window | Standard size | $500.00 |
| Shades | Replace one inch mini blind | Any size | $85.00 |
| Tile | Replace floor tile | Any Size (charge per tile) | $30.00/tile |
| Tile | Replace ceiling tile | 24″ X 48″ tile | $35.00/tile |
| Tile | Replace ceiling tile | 24″ X 24″ tile | $20.00/tile |
| Service Fee | Return furniture to common areas | Per day in student room | $25.00 |
| Service Fee | Clean room | Minimum charge | $150.00 |
| Service Fee | Elevator contractor service | Minimum per call, plus cost of parts | $200.00/hr After Hours: $350.00/hr |
| Service Fee | Improper checkout fee | $25.00 | |
| Service Fee | Removal of personal items and stored | $225.00 | |
| Service Fee | Removal of personal items and moved to new room | $250.00 | |
| Service Fee | Tampering with life/safety equipment | Including signs, minimum | $200.00 |
| Service Fee | Miscellaneous action required by housekeeping | Per Hour | $35.00/hr |
| Vandalism | Any charge deemed to be vandalism | Plus any additional replacement charges | $75.00/hr minimum of 2 hours |
| Access Control | Replace lost access card | Includes reprogramming | $20.00 |
| Access Control | Change lock to room | Double Room | $35.00 |
| Access Control | Change lock to room | Suites and Apartments | $75.00 |
| Doors and Walls | Repair closet door hardware | $50.00 | |
| Doors and Walls | Re-hang closet door/overhead storage bin door | $20.00 | |
| Doors and Walls | Replace any wood door | Interior or exterior | $350.00 |
| Doors and Walls | Replace any metal door | Interior or exterior minimum | $500.00 |
| Doors and Walls | Re-hang wall-mounted desk | $50.00 | |
| Doors and Walls | Replace or repair transom | $50.00 | |
| Doors and Walls | Repaint entire room | Minimum charge | $650.00 |
| Doors and Walls | Repaint one wall | Per coat of paint | $125.00 |
| Doors and Walls | Paint ceiling | Per coat of paint | $200.00 |
| Doors and Walls | Replace door knob | Minimum | $55.00 |
| Doors and Walls | Replace door lock | $175.00 | |
| Doors and Walls | Replace door closer | $200.00 | |
| Doors and Walls | Repairs to plaster to include repainting repaired area | Per hour with a minimum of three hours | $50.00 |
| Room Furnishings | Replace bed | $350.00 | |
| Room Furnishing | Replace bed part | Per part | $75.00/part |
| Room Furnishings | Reassemble bed or modular furniture | Per person | $40.00 |
| Room Furnishings | Replace wardrobe | 72″ x 36″ x 24″ | $600.00 |
| Room Furnishings | Replace mattress | $150.00 | |
| Room Furnishings | Replace Sauder Three Position Chair | $185.00 | |
| Room Furnishings | Replace desk or dresser drawer | Wooden desk/drawer | $425.00 |
| Room Furnishings | Task Chair | $185.00 | |
| Room Furnishings | Room setup | $75.00 | |
| Bathroom | Replace toilet seat | $35.00 | |
| Bathroom | Replace toilet | Dependent on existing | $125.00/$400.00 |
| Bathroom | Replace shower curtain | $20.00 | |
| Bathroom | Clear drain lines | Room wash basins | $75.00 |
| Bathroom | Replace shower curtain rod | $20.00 | |
| Bathroom | Replace drawer | $100.00 | |
| Bathroom | Replace towel rack or hook | $25.00 | |
| Bathroom | Replace light cover | $20.00 | |
| Bathroom | Replace vent cover | $20.00 | |
| ADA Bathroom Fixtures | Shower seat | $200.00 | |
| ADA Bathroom Fixtures | Grab bar | $40.00 | |
| ADA Bathroom Fixtures | Shower fixture | Minimum | $100.00 |
| ADA Bathroom Fixtures | Cleaning charge | Per hour | $35.00/hr |
BUILDING SPECIFIC: JEFFERSON SUITES
| Building Specific: Jefferson Suites | Housing and Residence Life Action or Charge/Damage | Cost of Charge/Damages |
|---|---|---|
| Room furnishings | Replace twin bed | $310.00 |
| Room furnishings | Replace safety rail | $48.00 |
| Room furnishings | Full size bed | $365.00 |
| Room furnishings | Desk | $402.00 |
| Room furnishings | Dresser | $436.00 |
| Room furnishings | Three drawer pedestal | $207.70 |
| Room furnishings | Drawers (all furniture) | $75.00 |
| Suite furnishings | Blue loveseat | $1,600.00 |
| Room Furnishings | Task chair (mesh back) | $185.00 |
| Room furnishings | Coffee tables (golden brown) | $144.00 |
BUILDING SPECIFIC: QUAD RESIDENCE HALLS
| Building Specific: Quad Residence Halls | Housing and Residence Life Action or Charge/Damage | Cost of Charge/Damages |
|---|---|---|
| Room furnishings | Twin bed | $310.00 |
| Room furnishings | Mattress | $150.00 |
| Room furnishings | Full size bed | $365.00 |
| Room furnishings | Desk | $402.00 |
| Room furnishings | Dresser | $436.00 |
| Room furnishings | Pedestal | $207.70 |
| Common area Furnishings | Sofa | $1,900.00 |
| Common area furnishings | Loveseat | $1,600.00 |
| Common area furnishings | Chair | $900.00 |
| Common area furnishings | Wood table | $357.50 |
| Common area furnishings | Wood chairs | $128.50 |
BUILDING SPECIFIC: SPARTAN VILLAGE
| Building Specific: Spartan Village | Housing and Residence Life Action or Charge/Damage | Cost of Charge/Damages |
|---|---|---|
| Room furnishings | Bed | $365.00 |
| Room furnishings | Mattress | $150.00 |
| Room furnishings | Task Chair | $185.00 |
| Room furnishings | Desk | $402.00 |
| Room furnishings | Dresser | $436.00 |
| Common area furnishings | Entertainment Center/Table | $300.00 |
| Common area furnishings | Bar Stool | $250.00 |
| Common area furnishings | Range | $829.00 |
| Common area furnishings | Microwave | $319.00 |
| Common area furnishings | Dishwasher | $500.00 |
| Common area furnishings | Fridge | $698.00 |
Contact Us
Housing and Residence Life
Ragsdale/Mendenhall Residence Hall
201 Gray Drive, Greensboro, NC 27412
PO Box 26170
Greensboro, NC 27402-6170
VOICE: 336.334.5636
FAX: 336.334.5680
EMAIL: hrl@uncg.edu